Job Description
Are you a problem-solver who thrives in the quiet hours of the night? Global Tech Support Services is seeking a highly skilled Night Shift Technical Support Specialist to join our elite team in Newark, NJ. We offer a competitive salary, comprehensive benefits, and the chance to be the critical link for our clients' operations 24/7.
In this pivotal role, you will manage technical inquiries, resolve complex infrastructure issues, and ensure seamless system performance while the rest of the world sleeps. We value dedication, technical acumen, and the ability to work independently in a remote-first environment.
Why Join Us?
- Generous night shift differential and premium compensation.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and remote work options.
- Clear pathways for career advancement within the IT sector.
Responsibilities
- Monitor System Health: Proactively monitor server performance, network traffic, and application stability during off-peak hours to prevent downtime.
- Ticket Resolution: Prioritize, troubleshoot, and resolve Level 2 and Level 3 technical support tickets for internal and external clients with minimal supervision.
- Incident Management: Rapidly respond to and mitigate critical incidents, ensuring clear communication with day-shift management and stakeholders.
- Documentation: Maintain accurate and up-to-date technical logs, knowledge base articles, and incident reports for future reference and training.
- Hardware & Software Support: Diagnose and resolve issues related to operating systems, peripherals, and cloud-based applications.
- Security Compliance: Adhere to strict security protocols and conduct routine audits of system access and permissions.
- Cross-Team Collaboration: Liaise effectively with day-shift engineering teams to hand off unresolved issues and share insights.
Qualifications
- Education: High school diploma or GED required; Associate’s degree (AA) or Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.
- Experience: Minimum of 2 years of experience in technical support, help desk, or system administration.
- Availability: Must be willing and able to work a full-time schedule exclusively during night shifts (e.g., 10:00 PM - 6:00 AM).
- Technical Skills: Proficiency with Windows and Linux operating systems, Active Directory, and remote troubleshooting tools (e.g., TeamViewer, Remote Desktop).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and the ability to work independently in a high-pressure environment.
- Soft Skills: High level of professionalism, reliability, and attention to detail.