Job Description
We are looking for a reliable and empathetic Part-Time Remote Tech Support Specialist to join our team in Tulsa, OK. In this pivotal role, you will serve as the face of our technical expertise, helping clients navigate complex digital challenges from the comfort of their own homes.
Key Highlights:
- Work entirely from home with a flexible schedule.
- Competitive hourly pay and performance bonuses.
- Comprehensive training on our internal tools and products.
Our ideal candidate possesses a deep passion for technology and a patient demeanor when assisting users with varying levels of technical proficiency.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and remote desktop sessions.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Guide customers through step-by-step troubleshooting solutions.
- Maintain detailed and accurate records of all support tickets and interactions in the CRM system.
- Stay up-to-date with the latest technology trends and internal product updates.
- Collaborate with the engineering team to escalate and document recurring issues.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in a help desk or customer support role is preferred.
- Strong knowledge of Microsoft Windows, macOS, and common office software.
- Ability to work independently with a high degree of self-motivation.
- Reliable high-speed internet connection and a quiet home office environment.
- Excellent verbal and written communication skills.