Job Description
We are seeking a highly skilled and customer-focused Senior Remote Tech Support Specialist to join our dynamic team based in El Paso, TX. This is a fully remote position offering a competitive salary and the flexibility to work from home.
In this role, you will be the primary point of contact for our valued clients, resolving complex technical issues, and ensuring a seamless IT experience. We pride ourselves on being an industry leader in providing high-quality remote support services.
Responsibilities
- Provide remote technical support via phone, email, and chat to a diverse client base.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and prioritize incoming helpdesk tickets in our CRM system.
- Document all interactions and solutions in our knowledge base.
- Collaborate with cross-functional teams to improve support processes.
- Ensure 100% customer satisfaction and retention.
Qualifications
- Minimum of 3-5 years of experience in technical support or help desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with remote access tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Ability to troubleshoot complex network connectivity issues.
- High school diploma or equivalent; Associate degree preferred.