Job Description
Join our dynamic team as a Remote Tech Support Specialist in Greensboro, NC! We're seeking tech-savvy professionals to provide exceptional customer support for our Fortune 500 clients. Enjoy flexible remote work while troubleshooting hardware/software issues, configuring systems, and delivering world-class IT solutions. This immediate hire contract position offers competitive pay and the opportunity to work with cutting-edge technologies. Perfect for problem-solvers who thrive in remote environments!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Install/configure operating systems and enterprise applications
- Document all interactions using ticketing systems (ServiceNow/Jira)
- Provide tier-2 support for network connectivity and security protocols
- Train end-users on new technologies and best practices
- Collaborate with cross-functional teams on complex escalations
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of remote IT support experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of cloud platforms (AWS/Azure)
- Experience with VPN/remote desktop protocols
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- CCNA or equivalent networking certification preferred