Job Description
Join the Night Owl Team: Part-Time Support Specialist
Are you looking for a flexible schedule that works with your lifestyle? Apex Technical Solutions is seeking a dedicated and detail-oriented Part-Time Night Shift Support Specialist to join our team in Colorado Springs, CO. If you thrive in a quiet environment and excel at solving technical puzzles, we want to hear from you.
As a Night Shift Support Specialist, you will play a critical role in maintaining our clients' operational uptime and ensuring customer satisfaction during our off-peak hours. We offer a competitive hourly rate, comprehensive benefits, and a collaborative culture that values work-life balance.
Why Join Us?
- Flexible night shift schedule (11:00 PM - 7:00 AM)
- Competitive hourly pay ($18.00 - $22.00)
- Professional development opportunities
Responsibilities
- Troubleshoot and Resolve: Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools during the night shift to resolve hardware and software issues.
- System Monitoring: Monitor system alerts, dashboards, and logs to proactively identify and resolve potential issues before they impact business operations.
- Ticket Management: Accurately document all technical interactions, resolutions, and user feedback in the Help Desk ticketing system.
- Data Integrity: Perform routine system checks, data backups, and security scans to ensure data integrity and system health.
- Communication: Collaborate effectively with day-shift teams to hand over unresolved issues and ensure continuity of support.
- Customer Assistance: Assist remote users with password resets, account access, and connectivity problems with a professional and patient demeanor.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Experience: 1+ years of experience in technical support, customer service, or IT help desk roles.
- Technical Skills: Strong troubleshooting skills for desktop environments, operating systems (Windows/macOS), and network connectivity.
- Communication: Excellent written and verbal communication skills; ability to explain complex technical concepts simply.
- Work Ethic: Ability to work independently and maintain high levels of focus and productivity during night hours.
- Availability: Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).