Job Description
Are you a dedicated problem solver with a knack for technology? Alaska Digital Support Services is seeking a Night Shift Support Specialist to join our elite technical team in Anchorage, AK.
We are proud to offer a remote-friendly work environment, allowing you to support our nationwide client base from the comfort of your home or our local Anchorage hub. Enjoy the unique advantage of working during the quiet hours of the night, focusing on complex technical issues without the daytime interruptions.
Why Join Us?
- Competitive hourly pay ($18 - $28/hour).
- Flexible remote-friendly work schedule.
- Comprehensive health benefits and paid time off.
- Professional development and career growth opportunities.
- Be part of a team that values reliability and technical excellence.
Responsibilities
- Troubleshoot and resolve complex hardware, software, and network issues for remote clients via phone and chat.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Provide clear, step-by-step technical guidance to non-technical users.
- Document all interactions, resolutions, and customer feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify trends in technical issues and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (1+ years preferred).
- Strong knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and maintain focus during night shifts.
- Reliable internet connection and a quiet workspace.