Job Description
Join TechSolutions Inc.'s elite night shift team as an IT Support Specialist! We're seeking dedicated professionals to provide critical after-hours technical support to our global clientele. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in San Jose's thriving tech ecosystem. Work with cutting-edge technologies while maintaining a healthy work-life balance with our 10 PM - 6 AM schedule.
Why Join Us?
• Industry-leading training programs
• Tuition reimbursement for certifications
• Collaborative remote/hybrid work environment
• 24/7 on-call rotation with premium pay
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems including cloud infrastructure and network operations
- Monitor and resolve critical system alerts during night shift hours
- Execute scheduled maintenance windows and system updates
- Document incident reports and knowledge base articles using ServiceNow
- Collaborate with global teams during critical outages
- Maintain security protocols for after-hours access
- Train junior staff on escalation procedures
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and Azure cloud services
- CompTIA Network+ or equivalent certification required
- Strong analytical skills for complex troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ServiceNow ITSM platform
- Valid California driver's license for occasional on-site visits