Job Description
Are you a tech-savvy problem solver looking for the flexibility of a remote career? Apex Tech Solutions is currently seeking a dedicated Remote Technical Support Specialist to join our rapidly expanding team in Tulsa, Oklahoma.
As a leader in IT solutions, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the first point of contact for technical inquiries, troubleshooting hardware and software issues, and ensuring our clients have seamless access to their digital environments. This is a fully remote position, allowing you to work from the comfort of your home in Tulsa or anywhere across the US.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible remote work schedule.
- Professional development opportunities and certifications.
- Supportive and collaborative team culture.
Responsibilities
- Provide first-level technical support to clients via phone, email, and remote access tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Log and manage all support tickets accurately in the CRM system.
- Document solutions and create knowledge base articles for future reference.
- Collaborate with the IT engineering team to resolve complex technical escalations.
- Ensure 100% client satisfaction by maintaining a professional and empathetic demeanor.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Minimum of 1-3 years of experience in technical support or help desk roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting with strong time management skills.
- Customer-centric approach with a passion for resolving technical problems.