Job Description
Are you seeking a stable and rewarding career in a high-performance environment? Apex Tech Solutions is currently hiring a Night Shift Support Specialist to join our elite technical team in Jersey City, NJ. We pride ourselves on delivering exceptional 24/7 service and are looking for individuals who thrive in a focused, nocturnal setting.
In this pivotal role, you will be the guardian of our client satisfaction during off-hours. You will handle complex technical inquiries, troubleshoot critical system failures, and ensure seamless continuity of operations. We offer a competitive compensation package, comprehensive benefits, and a culture that respects your work-life balance.
Responsibilities
- Monitor and manage a high volume of incoming technical support tickets with a focus on rapid resolution and accuracy.
- Diagnose and resolve hardware, software, and network connectivity issues for enterprise clients.
- Escalate complex issues to senior engineers while providing clear documentation to the day-shift team.
- Ensure all system alerts and notifications are acknowledged and addressed within SLA windows.
- Maintain a professional demeanor while assisting clients via phone, email, and remote desktop tools.
- Conduct routine system health checks and backups to guarantee 99.9% uptime.
- Collaborate cross-functionally to improve support processes and documentation.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the United States.
- Strong proficiency in troubleshooting Windows environments, Office 365, and basic networking protocols.
- Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Ability to work independently with minimal supervision in a quiet environment.