Job Description
We are seeking a reliable and detail-oriented Night Shift Support Specialist to join our growing team in Richmond, VA. If you enjoy helping others solve complex technical issues and prefer a calm, focused work environment, this is the perfect opportunity for you. You will play a critical role in ensuring our clients receive seamless technical assistance during our off-hours operations.
Why Choose Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible scheduling and paid time off.
- Professional development and training opportunities.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, email, and chat.
- Manage and resolve incoming support tickets within established SLAs.
- Install, configure, and maintain software applications and peripherals.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the day-shift team to ensure continuity of support.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in customer support or technical help desk roles.
- Strong problem-solving skills and patience with technical troubleshooting.
- Excellent verbal and written communication skills.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).