Job Description
Join DigitalEdge Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind seamless user experiences. We're seeking a customer-focused tech enthusiast to deliver exceptional remote support to our Philadelphia-based clients. Enjoy flexible hours while troubleshooting hardware/software issues, optimizing system performance, and ensuring 99.9% uptime for our enterprise clients. This hybrid role combines remote work with optional quarterly in-person team collaboration sessions in our Philadelphia office.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain desktop/laptop systems across 150+ endpoints
- Document troubleshooting steps and solutions in our ticketing system
- Train users on cybersecurity best practices and software utilization
- Collaborate with Tier 2 engineers on complex network infrastructure issues
- Monitor system health and proactively address potential vulnerabilities
- Support Windows/Mac OS environments and Microsoft 365 applications
Qualifications
- 2+ years of hands-on technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills across Windows/macOS platforms
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home internet
- Availability for weekend/holiday on-call rotation (1x monthly)