Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and start your career tomorrow! We're seeking dedicated professionals to provide exceptional technical support to our global client base during overnight hours. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment. If you thrive in fast-paced settings and excel at problem-solving, apply now to begin your journey with us.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address potential disruptions
- Contribute to knowledge base documentation and training materials
Qualifications
- 2+ years of experience in IT customer support or helpdesk roles
- Proficiency in Windows, macOS, and network troubleshooting
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- CompTIA A+/Network+ certification or equivalent experience
- Availability to work 11 PM - 7 AM EST, including weekends
- Basic knowledge of cloud platforms (AWS/Azure) preferred