Job Description
Join our innovative tech team as a Part-Time Remote Tech Support Specialist! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our clients from the comfort of your home in Toledo, OH. Enjoy flexible scheduling while making a real impact in the world of IT support.
About Us: TechSolutions Inc. is a cutting-edge IT services provider dedicated to empowering businesses through technology. Our remote-first culture values work-life balance and professional growth.
Why Join Us? Competitive pay, flexible hours, comprehensive training, and opportunities for career advancement—all while working remotely!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Document support tickets and maintain accurate case histories
- Collaborate with senior technicians to resolve complex issues
- Conduct remote system diagnostics and preventative maintenance
- Deliver exceptional customer service with clear communication
- Stay updated on emerging technologies and security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- 1+ years of technical support experience in a help desk environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting and diagnostic skills for hardware/software issues
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently in remote setting
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable high-speed internet connection and quiet workspace