Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This is your opportunity to launch or advance your career in a fast-paced environment with competitive pay and comprehensive benefits. Work with cutting-edge technology while making a real impact on our clients' success.
Our 24/7 operations center relies on night shift specialists to maintain seamless service delivery. You'll be the backbone of our overnight operations, ensuring all systems run smoothly and client issues are resolved with excellence. If you thrive in independent settings and possess strong problem-solving skills, this role is perfect for you.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain server infrastructure, network systems, and cloud platforms
- Troubleshoot complex hardware/software issues with minimal supervision
- Document all incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with global teams during critical system outages
- Conduct routine system backups and security checks
- Escalate priority issues to senior engineers with detailed context
Qualifications
- Minimum 1 year of IT support experience (night shift preferred)
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation
- Flexibility to work weekends/holidays as needed