Job Description
Join TechForce Solutions and become an integral part of our award-winning remote tech support team! We're seeking an immediate hire for a fully remote Tech Support Specialist position based in Fort Wayne, IN. Enjoy the flexibility of working from home while delivering exceptional technical assistance to our diverse client base. This is your chance to launch or advance your IT career with competitive compensation, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud services
- Document cases thoroughly in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct proactive system health checks and maintenance
- Train users on security best practices and software usage
- Collaborate with cross-functional teams on IT projects
Qualifications
- 1+ years of technical support experience (help desk/desktop support)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with remote support tools (TeamViewer/AnyConnect)
- Excellent written/verbal communication and customer service skills
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace required