Job Description
Join our dynamic team as a Night Shift Support Specialist at NexusTech Solutions! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This urgent opening offers immediate start dates, competitive compensation, and opportunities for career growth in a fast-paced IT environment. If you thrive in night shifts and possess strong problem-solving skills, apply today to become part of Atlanta's premier tech support team.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor network infrastructure and resolve critical outages during overnight hours
- Document incident reports and maintain accurate ticketing systems
- Collaborate with global teams during cross-continental support handovers
- Implement security protocols and access controls for overnight operations
- Conduct system maintenance and scheduled updates during low-traffic periods
- Train junior staff on emergency response procedures
Qualifications
- Minimum 2 years in technical support or IT operations role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent communication abilities with clear documentation practices
- Ability to work independently during overnight shifts
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Flexibility to adapt to rotating schedules if required