Job Description
Are you a problem-solver looking for a schedule that works for you?
Join our elite team in Richmond, VA, where we prioritize technical excellence and employee well-being. We are seeking a dedicated Night Shift Support Specialist to ensure our critical infrastructure remains operational while the world sleeps. Enjoy a quieter, less chaotic work environment and a dedicated shift premium.
Why Choose ApexTech?
Role Overview:
We are looking for a proactive individual to provide Tier 2 technical support to our internal users. You will be the first point of contact for complex issues, ensuring minimal downtime and maximum productivity during the night cycle.
Join our elite team in Richmond, VA, where we prioritize technical excellence and employee well-being. We are seeking a dedicated Night Shift Support Specialist to ensure our critical infrastructure remains operational while the world sleeps. Enjoy a quieter, less chaotic work environment and a dedicated shift premium.
Why Choose ApexTech?
- Competitive pay with shift differentials.
- Comprehensive health benefits package.
- Modern, state-of-the-art office facility.
- Opportunities for rapid career advancement.
Role Overview:
We are looking for a proactive individual to provide Tier 2 technical support to our internal users. You will be the first point of contact for complex issues, ensuring minimal downtime and maximum productivity during the night cycle.
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools for internal staff.
- Diagnose and resolve hardware and software incidents, including network connectivity and printer malfunctions.
- Monitor system performance and troubleshoot server issues to ensure 99.9% uptime during shift hours.
- Document all incidents and resolutions in the ticketing system (ServiceNow) in real-time.
- Perform routine system updates, patches, and backups as scheduled.
- Collaborate with the Day Shift team to hand over unresolved tickets and provide detailed status reports.
- Assist with the onboarding of new equipment and peripherals.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in IT support, Help Desk, or Customer Service.
- Must be available to work nights (e.g., 8:00 PM - 5:00 AM) on a rotational basis.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues independently.
- Excellent verbal and written communication skills.
- Familiarity with Windows, macOS, and Linux operating systems.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).