Job Description
We are seeking a dedicated Night Shift Support Specialist to join our dynamic team in Washington, DC. In this critical role, you will be the first line of defense for our clients, ensuring seamless IT operations during off-hours. If you thrive in a quiet environment and enjoy solving complex technical problems with minimal supervision, we want to hear from you.
Why Choose Us?
- Night Shift Differential: Earn an additional 10-15% on top of your base hourly rate.
- Flexible Schedule: Work 3rd shift (11 PM - 7 AM) or 4th shift (7 AM - 3 PM) depending on availability.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
Responsibilities
- Monitor and maintain server health and network connectivity for 24/7 operations.
- Resolve escalated technical tickets and user issues via phone and remote desktop tools.
- Perform routine system backups, patch management, and security updates.
- Document all technical interactions and resolutions in the ticketing system (Zendesk/Jira).
- Collaborate with the Day Shift team during handover periods to ensure continuity.
- Ensure 100% uptime for critical business applications during the shift.
Qualifications
- Minimum of 1-2 years of experience in IT Help Desk or Technical Support.
- Strong proficiency in Windows and Mac operating systems, plus Office 365.
- Excellent problem-solving skills and the ability to troubleshoot hardware and software issues.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong written and verbal communication skills.
- Relevant certifications (CompTIA A+, Network+) are a plus but not required.