Job Description
Join TechFlow Solutions as a Senior Tech Support Specialist and earn a $5,000 sign-on bonus! We're seeking passionate remote tech experts in Atlanta to deliver world-class IT support to our Fortune 500 clients. Enjoy flexible remote work while advancing your career in a dynamic, growth-oriented environment.
Why TechFlow? Comprehensive benefits package, cutting-edge tech stipend, career development programs, and a culture that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux systems
- Provide exceptional remote support via phone, chat, and ticketing systems
- Document technical solutions and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Maintain security protocols for client systems and data
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in enterprise-level IT support or help desk roles
- Expertise in Active Directory, VPNs, and cloud services (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills