Job Description
Launch your IT career with Denver Tech Solutions Inc. We're seeking motivated individuals with no prior experience to join our remote tech support team. Enjoy flexible work-from-home opportunities while providing critical technical assistance to our growing client base. Our comprehensive training program ensures you'll gain hands-on experience in network troubleshooting, hardware diagnostics, and customer service excellence.
As a remote team member, you'll collaborate with experienced mentors and build foundational skills in cloud computing, cybersecurity basics, and ticket management systems. This is your gateway to a thriving career in technology with competitive benefits, career advancement opportunities, and a supportive virtual work environment.
Responsibilities
- Resolve technical issues via phone, email, and chat for residential and business clients
- Diagnose hardware/software problems including OS errors, connectivity issues, and application malfunctions
- Guide users through step-by-step troubleshooting procedures
- Document cases accurately in ticket management systems (Jira, Zendesk)
- Escalate complex issues to senior technicians with detailed context
- Conduct remote system installations and configurations
- Maintain knowledge base articles and troubleshooting guides
- Participate in weekly virtual training sessions and skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy with proficiency in Windows/Mac OS
- Strong problem-solving and analytical thinking abilities
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection for remote work
- Availability to work flexible hours including occasional weekends