Job Description
Join TechSolve Solutions and transform your tech expertise into a rewarding career with unmatched flexibility! We're seeking passionate Remote Tech Support Specialists in Lubbock, TX to deliver exceptional service while enjoying the freedom of customizable work hours. As a key member of our innovative team, you'll troubleshoot complex issues, empower clients, and grow your skills—all from the comfort of your home office. This is your chance to thrive in a supportive environment that values work-life balance and professional development.
Our Lubbock-based clients rely on your expertise to resolve hardware/software challenges, maintain system integrity, and deliver white-glove customer service. With competitive compensation, comprehensive training, and a culture that celebrates autonomy, this role is perfect for tech enthusiasts seeking meaningful impact without sacrificing flexibility.
Responsibilities
- Provide remote technical support via phone, email, and chat for clients in Lubbock and surrounding areas
- Diagnose and resolve hardware/software issues including OS, networking, and peripherals
- Install, configure, and troubleshoot cloud-based applications and security protocols
- Document all interactions using our ticketing system with detailed resolution steps
- Collaborate with Tier 2 engineers to escalate complex technical challenges
- Conduct proactive system maintenance and security updates for client accounts
- Deliver exceptional customer service with clear communication and patience
- Maintain up-to-date knowledge of emerging technologies and industry best practices
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of technical support experience in remote or hybrid environments
- Proficiency in Windows OS, macOS, and mobile troubleshooting techniques
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving skills with ability to logically diagnose issues
- CompTIA A+ or equivalent certification required
- Self-motivated with ability to manage time effectively in remote settings
- Reliable high-speed internet connection and dedicated home workspace