Job Description
Join our dynamic team as a Remote Tech Support Specialist in Boston, MA! We're seeking a tech-savvy professional to deliver exceptional customer service with flexible working hours. Work from anywhere while supporting cutting-edge technology solutions for enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document troubleshooting steps and maintain accurate ticket records in CRM systems
- Collaborate with engineering teams to escalate complex technical issues
- Conduct remote system installations, configurations, and user training
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in technical support or IT operations
- Proficiency with Windows/macOS, networking protocols, and cloud platforms
- Excellent communication skills with ability to explain technical concepts clearly
- CompTIA A+ or equivalent certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving abilities and customer service mindset
- Ability to work independently with flexible schedule availability