Job Description
We are looking for a highly skilled Senior Night Shift Technical Support Specialist to join our elite support team in Arlington, TX. This is a premium opportunity for a self-motivated professional who excels in problem-solving and thrives in a high-paced environment.
In this role, you will serve as the critical technical resource during off-hours, ensuring business continuity and user satisfaction. We offer a competitive compensation package, comprehensive health benefits, and a schedule designed for work-life balance.
Key Benefits:
- High hourly rate ($35 - $55/hr)
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Matching
- Weekly Pay and Paid Time Off
Responsibilities
- Provide advanced troubleshooting and technical support for hardware, software, and network issues via phone and remote desktop.
- Monitor system alerts and perform nightly maintenance tasks to ensure optimal server performance.
- Log, track, and manage all support tickets in the CRM system with detailed documentation.
- Evaluate and implement solutions for complex user inquiries, escalating critical issues to senior engineers when necessary.
- Conduct user training sessions and create knowledge base articles for common night-shift issues.
- Maintain strict adherence to company security protocols and compliance standards.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or Technical Customer Service.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong working knowledge of Microsoft Windows, Linux, and networking fundamentals.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, RDP).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+, Network+, or Security+ certification is a plus.