Job Description
Are you a technical problem solver seeking a rewarding career with a competitive salary? Oceanic Support Systems is looking for a dedicated Night Shift Support Specialist to join our dynamic team in Honolulu, HI.
We offer a premium work environment with flexible schedules and top-tier benefits. If you thrive in a high-tech environment and have a passion for resolving complex technical issues, we want to hear from you.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and ensure 24/7 operational availability during night hours.
- Manage and prioritize incoming support tickets efficiently and accurately.
- Collaborate with cross-functional teams to resolve escalated technical challenges.
- Maintain detailed documentation of technical procedures and incident reports.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (Preferred).
- Minimum of 2-4 years of experience in IT support or help desk roles.
- Strong understanding of Windows and macOS operating systems.
- Proven ability to work independently and effectively during night shifts.
- Excellent verbal and written communication skills in English.