Job Description
Join our elite night shift support team in Tucson and become the backbone of our 24/7 operations! We're seeking dedicated professionals who thrive in nocturnal environments to deliver exceptional technical support to our global clientele. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your unique contributions. This role offers stability, growth opportunities, and the satisfaction of keeping critical systems running smoothly while the city sleeps. Apply today and transform your night owl skills into a rewarding career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor system health and proactively resolve infrastructure issues during night shifts
- Document incident reports, knowledge base updates, and troubleshooting workflows
- Collaborate with day-shift teams during handover periods for seamless continuity
- Execute scheduled maintenance and system updates during low-traffic hours
- Escalate critical incidents to senior engineers with detailed context
- Maintain SLA compliance and performance metrics for night shift operations
Qualifications
- 2+ years of experience in IT support or helpdesk environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, security, and application issues
- Excellent written communication for documentation and cross-team collaboration
- Ability to work independently and make decisions during off-hours
- CompTIA A+ or similar technical certification preferred
- Experience with monitoring tools (Nagios, Zabbix, or Datadog)
- Flexibility to work rotating weekends and holidays as needed