Job Description
Join Nevada Tech Solutions' elite Night Shift Support Team and elevate your career in a high-stakes, high-reward environment. We're seeking dedicated professionals to provide 24/7 technical support for our enterprise clients during critical overnight hours. Enjoy premium compensation, comprehensive benefits, and a collaborative culture that values your expertise.
This role offers unparalleled growth opportunities, including access to advanced certifications and leadership development programs. Our state-of-the-art facility in Reno provides a modern workspace with ergonomic equipment, wellness amenities, and on-site dining.
Responsibilities
- Provide Tier 3 technical support for complex network, server, and cloud infrastructure issues
- Execute system maintenance, patches, and upgrades during off-peak hours
- Collaborate with global teams to resolve critical incidents with SLA-driven urgency
- Document solutions using ITSM best practices and knowledge base protocols
- Monitor system health via advanced monitoring tools like SolarWinds and Datadog
- Lead disaster recovery simulations and security protocol enforcement
- Mentor junior support staff during shift transitions
Qualifications
- 5+ years in enterprise IT support with proven night shift experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Advanced troubleshooting skills for network, storage, and virtualization
- Strong written communication skills for incident reporting
- Ability to work independently with minimal supervision
- ITIL Foundation certification preferred