Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in Colorado's thriving tech hub. We're seeking elite professionals to deliver world-class technical support to enterprise clients while enjoying a fully remote work environment. This high-paying role offers unparalleled growth opportunities, comprehensive benefits, and the flexibility to work from anywhere in Colorado Springs. If you're passionate about solving complex technical challenges and want to be compensated at the top of your field, apply today and become part of our award-winning team.
Responsibilities
- Provide advanced remote technical support for enterprise-level hardware, software, and network systems
- Diagnose and resolve complex IT issues with cloud infrastructure, cybersecurity protocols, and SaaS applications
- Mentor junior support staff and develop technical documentation and SOPs
- Collaborate with cross-functional teams to implement proactive monitoring and preventative maintenance
- Lead incident management processes including root cause analysis and system optimization
- Conduct security audits and ensure compliance with industry standards (NIST, HIPAA)
Qualifications
- 5+ years of enterprise-level technical support experience with remote work proficiency
- Expertise in Windows Server, Active Directory, AWS/Azure, and network troubleshooting
- Industry certifications (CompTIA Security+, ITILv4, or equivalent)
- Strong background in cybersecurity protocols and threat mitigation
- Exceptional problem-solving skills with ability to handle high-pressure situations
- Experience with ticketing systems (ServiceNow, Jira) and remote management tools
- Must reside in Colorado Springs metropolitan area