Job Description
We are seeking a motivated Night Shift Support Specialist to join our dynamic team in Boston, Massachusetts. This role offers a fantastic opportunity for career growth through our comprehensive paid training program. If you have a passion for technology and helping others, we want to hear from you.
As part of our night shift team, you will play a crucial role in ensuring our clients receive timely and accurate technical assistance. We prioritize employee development and offer a supportive environment for those looking to advance their careers in IT and Customer Service.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night hours.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions to resolve technical problems.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product knowledge and new troubleshooting techniques.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including nights and weekends.
- Proven ability to remain calm and professional under pressure.