Job Description
Join TechSolve Inc., a leading IT solutions provider, as a Remote Tech Support Specialist with flexible scheduling! We're seeking tech-savvy professionals in Baton Rouge to deliver exceptional remote technical assistance to our diverse client base. Enjoy the freedom to work from home while maintaining a structured full-time schedule with adaptable hours (e.g., early mornings, evenings, or hybrid shifts). This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech environment.
Why TechSolve Inc.?
- Industry-leading remote work flexibility
- Continuous learning and certification support
- Collaborative virtual team culture
- State-of-the-art remote tech toolkit
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools
- Provide Tier 1/2 support for Windows/macOS systems and cloud applications
- Document cases meticulously in CRM systems (e.g., ServiceNow)
- Escalate complex issues to senior engineers with detailed analysis
- Train users on cybersecurity best practices and system optimization
- Monitor system health and proactively address performance bottlenecks
- Collaborate cross-functionally on IT infrastructure projects
Qualifications
- 2+ years of remote technical support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in remote access tools (TeamViewer, AnyDesk)
- Strong knowledge of Active Directory, VPNs, and cloud platforms
- Exceptional troubleshooting and communication skills
- Ability to work flexible hours including evenings/weekends
- High-speed home internet and quiet dedicated workspace
- US citizenship or permanent residency required