Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the backbone of our digital transformation journey! We're seeking a passionate problem-solver to deliver exceptional technical support to clients across the St. Petersburg metro area. Enjoy the flexibility of remote work while making a tangible impact in our innovative tech ecosystem.
As a key member of our IT Support Team, you'll troubleshoot complex issues, optimize system performance, and champion seamless user experiences. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career advancement in a forward-thinking environment. Apply today to join our mission of empowering businesses through cutting-edge technology solutions.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools and phone support
- Manage ticket queues with SLA adherence and documentation best practices
- Deploy and configure cloud-based systems (Microsoft 365, AWS) for enterprise clients
- Develop user training materials and conduct virtual onboarding sessions
- Collaborate with network engineers on security protocols and system updates
- Monitor system health using AIOps tools and implement preventive measures
- Maintain asset inventory and compliance documentation for client portfolios
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows OS, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA A+/Network+ or equivalent certification required
- Proficient in remote desktop tools (TeamViewer, AnyConnect) and ticketing systems
- Strong analytical skills with ability to troubleshoot complex multi-layered issues
- Excellent communication skills with demonstrated customer success metrics
- Experience supporting cloud infrastructure (Azure/O365) preferred
- Ability to work independently with minimal supervision in a remote environment