Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while delivering exceptional technical assistance. We're seeking a tech-savvy professional to resolve hardware/software issues for our diverse client base. With fully remote work options and competitive compensation, this role is perfect for individuals seeking work-life balance without sacrificing career growth. Our collaborative team values innovation and customer-centric solutions, making this an ideal opportunity to advance your IT career in Orlando's thriving tech ecosystem.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support tools
- Install, configure, and maintain software systems across Windows/macOS platforms
- Document all support interactions in our CRM system with detailed resolution notes
- Collaborate with senior engineers to troubleshoot complex network and security issues
- Provide proactive customer education on best practices and preventive measures
- Monitor system performance and escalate critical incidents according to protocol
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 2+ years of experience in technical support or IT helpdesk environments
- CompTIA A+ or equivalent certification strongly preferred
- Proficiency in remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Strong troubleshooting skills across hardware, software, and network domains
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently with flexible schedules
- Experience with Active Directory and cloud services (AWS, Azure) a plus