Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Jersey City! We're urgently seeking passionate problem-solvers to deliver exceptional technical assistance to our global client base. Enjoy flexible remote work while making a tangible impact in a dynamic, growth-oriented environment. Immediate openings available with competitive benefits package.
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Manage ticket systems (Jira/Zendesk) with SLA compliance and detailed documentation
- Collaborate with network engineers on VPN, security, and connectivity issues
- Train end-users on software best practices and security protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years in enterprise IT support with remote work experience
- Expertise in Active Directory, Office 365, and cloud services (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications required
- Proficient with remote tools (TeamViewer, AnyConnect, LogMeIn)
- Exceptional troubleshooting skills for printers, networks, and applications
- Strong written/verbal communication with customer service focus