Job Description
Join TechAdvance Solutions and launch your IT career with our comprehensive paid training program! We're seeking motivated Remote Tech Support Specialists to join our dynamic team based in Plano, TX. No prior experience required – we'll equip you with industry certifications and hands-on expertise in cloud systems, security protocols, and troubleshooting. Enjoy 100% remote flexibility while supporting Fortune 500 clients with cutting-edge technology solutions. Our 8-week paid training includes mentorship from senior engineers and guaranteed career progression paths.
Why TechAdvance? • Competitive salary + performance bonuses • Full remote work setup provided • Industry-recognized certifications • Health/dental/vision benefits • 401(k) with company match • Professional development stipend
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Document cases in CRM systems and maintain SLA compliance metrics
- Escalate complex issues to Tier 3 engineers with detailed technical documentation
- Conduct system health checks and preventative maintenance for assigned clients
- Collaborate with cross-functional teams on process improvements
- Maintain security compliance protocols during all support interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Passion for technology and customer service excellence
- Ability to learn quickly in a fast-paced training environment
- Strong problem-solving and analytical thinking skills
- Excellent written and verbal communication abilities
- Reliable home office setup with high-speed internet
- Willingness to obtain CompTIA A+ certification during training
- No prior IT experience required – training provided!