Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and transform your career with flexible hours and cutting-edge opportunities. We're seeking passionate tech enthusiasts to deliver exceptional remote support to our diverse client base in Jersey City and beyond. Enjoy the freedom to work from anywhere while making a tangible impact on user experiences. Our culture values work-life balance, continuous learning, and innovation. With competitive compensation, comprehensive benefits, and a supportive team environment, this is your chance to thrive in a dynamic tech role.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems with minimal supervision
- Document all interactions and resolutions in the CRM system
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct remote system installations and configurations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of networking concepts (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk, Splashtop)
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with flexible schedules
- High-speed internet connection required