Job Description
Join our dynamic team as a Remote Tech Support Specialist in Toledo, OH! We're seeking a customer-focused professional to deliver exceptional technical assistance with unmatched flexibility. This role allows you to work from anywhere while supporting our clients' IT infrastructure. Enjoy a modern, collaborative environment where your problem-solving skills shine. Perfect for work-life balance seekers!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain network systems and peripherals
- Document technical procedures and maintain accurate case logs
- Train users on technology best practices and security protocols
- Collaborate with IT team on complex troubleshooting escalations
- Monitor system performance and implement preventive maintenance
Qualifications
- 2+ years in technical support or related IT field
- CompTIA A+ or equivalent certification required
- Proficient in Windows/macOS, networking fundamentals, and cloud tools
- Exceptional communication and customer service skills
- Self-motivated with ability to work independently
- Strong analytical and problem-solving abilities
- High-speed home internet and quiet workspace mandatory