Job Description
Launch your IT career with our comprehensive paid training program! We're seeking motivated individuals to join our remote Tech Support team in Milwaukee, WI. No prior experience required – we provide all the training needed to excel in customer support, system troubleshooting, and network diagnostics. Enjoy a flexible remote work environment while building valuable technical skills that open doors to high-demand IT roles. Our 8-week paid training covers Windows/macOS, networking fundamentals, and ticket management systems. Upon completion, transition into a full-time role with competitive benefits and growth opportunities.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and performance problems
- Document cases using ticketing systems (Zendesk/Jira) with detailed notes
- Train end-users on best practices for data security and system usage
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and troubleshooting guides
- Monitor system alerts and proactively address potential issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently remotely
- Customer service mindset with patience and empathy
- Willingness to learn technical concepts through structured training
- Reliable home office setup with high-speed internet