Job Description
Join TechHub Solutions and launch your remote tech support career immediately! We're seeking passionate individuals to provide exceptional technical assistance to our clients across Houston and beyond. Enjoy the flexibility of remote work while advancing your IT career with competitive compensation and comprehensive benefits.
Why TechHub Solutions?
- Immediate start date
- 100% remote work arrangement
- Cutting-edge technology stack
- Career growth opportunities
- Health, dental, and vision insurance
- 401(k) with company match
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows, macOS, and mobile devices
- Manage ticketing systems with SLA adherence
- Document cases thoroughly in CRM platforms
- Collaborate with engineering teams for complex escalations
- Conduct user training on IT best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 1+ years in technical support or helpdesk role
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Windows, macOS, and networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk)
- Exceptional troubleshooting and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet workspace
- Valid U.S. work authorization