Job Description
Join our award-winning customer support team as a Night Shift Specialist from the comfort of your home in Jacksonville! We're seeking dedicated professionals to deliver exceptional service during overnight hours. Enjoy flexible scheduling, comprehensive benefits, and a supportive remote work environment. This is your chance to make a meaningful impact while maintaining work-life balance.
What We Offer: Competitive pay, health insurance, paid time off, career advancement opportunities, and equipment stipend. Training provided!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Maintain detailed documentation in CRM systems
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed performance metrics including resolution times and CSAT scores
- Proactively identify process improvements
Qualifications
- Minimum 1 year customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently in remote setting
- Reliable high-speed internet and quiet workspace
- Flexible availability overnight (10 PM - 6 AM EST)
- Proficiency with Microsoft Office and CRM tools
- High school diploma or equivalent required