Job Description
Join Omaha's premier financial services firm as a Night Shift Customer Service Specialist. Enjoy the flexibility of working remotely while supporting our clients 24/7. This premium opportunity offers competitive compensation, comprehensive benefits, and career advancement potential—all from the comfort of your Omaha home.
We're seeking dedicated professionals to handle inbound customer inquiries, resolve account issues, and maintain exceptional service standards during overnight hours. Our supportive team environment and cutting-edge technology ensure you'll have everything needed to excel.
Responsibilities
- Resolve customer inquiries regarding accounts, transactions, and services via phone/email/chat
- Process transactions and update account information accurately
- Document all interactions in CRM system with detailed notes
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training on products and compliance
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Excellent written/verbal communication abilities
- Comfortable working independently with minimal supervision
- Proficient with CRM software and Microsoft Office Suite
- Ability to maintain composure during high-pressure situations
- Reliable high-speed internet connection at home