Job Description
Join our award-winning remote team as a Night Shift Customer Support Specialist! Enjoy 100% work-from-home flexibility while serving clients across the Eastern Time Zone. We're seeking dedicated professionals who thrive in overnight environments to deliver exceptional service. Our competitive compensation package includes performance bonuses, comprehensive health benefits, and career advancement opportunities. Work comfortably from your own home office with all equipment provided. No commute, no office politics—just meaningful impact and professional growth.
Responsibilities
- Provide 24/7 technical and billing support via phone, chat, and email
- Resolve complex customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with global teams during handover periods
- Identify trends and escalate product improvement opportunities
- Maintain 95%+ customer satisfaction metrics
- Participate in monthly training and skill development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience in night shift roles
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home workspace
- Flexible schedule availability (11 PM - 7 AM EST)
- Must pass background check and drug screening