Job Description
Join TechConnect Solutions as a Night Shift Customer Support Specialist and transform your career from the comfort of your home. We're seeking dedicated professionals to deliver exceptional customer service during our overnight hours (10 PM - 6 AM MT). Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while supporting our growing client base. This is your opportunity to excel in a supportive, tech-forward company that values work-life balance and professional growth.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Home office equipment stipend
- Opportunities for advancement and skill development
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours
- Troubleshoot technical issues for enterprise clients with precision and patienceMaintain detailed customer interaction records in CRM systems
- Collaborate with global teams to resolve complex client concerns
- Adhere to service level agreements and quality standards
- Identify trends in customer feedback to improve service delivery
- Participate in ongoing training on new products and processes
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service or technical support experience
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must be available for overnight shifts (10 PM - 6 AM MT)