Job Description
Join NexGen Solutions Inc. as a Night Shift Customer Support Specialist and thrive in a remote work environment while serving clients across Chicago. This full-time role offers competitive pay, flexible scheduling, and the opportunity to make a real impact—all from the comfort of your home. We're seeking dedicated professionals who excel in problem-solving and communication to deliver exceptional customer experiences during our overnight hours.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with global teams to escalate complex issues and ensure timely resolution
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Participate in continuous training on products, services, and support protocols
Qualifications
- Minimum 1 year of customer service or technical support experience
- Proven ability to work independently in a remote setting
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to troubleshoot basic technical issues (hardware/software)
- Flexibility to work overnight shifts including weekends and holidays
- High school diploma or equivalent; college degree preferred