Job Description
Join our elite remote team as a Night Shift Customer Support Specialist! Work from the comfort of your home while delivering exceptional service to Fortune 500 clients. This full-time position offers competitive pay, comprehensive benefits, and career advancement opportunities. Enjoy flexible scheduling and a supportive virtual environment designed for peak productivity.
Why Choose Us?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues for enterprise software clients
- Maintain detailed documentation in CRM systems
- Collaborate with global support teams using Slack and Zoom
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Provide after-hours escalation support
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexibility to work nights (11 PM - 7 AM CT)
- Basic technical troubleshooting knowledge