Job Description
Join Nashville's premier remote workforce as a Night Shift Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service while enjoying the flexibility of working from home. This role offers competitive pay, comprehensive benefits, and a supportive virtual team environment. Work during evening hours (11 PM - 7 AM CT) to support our global clientele in the fintech sector. No commute required – just a quiet workspace and your dedication to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex technical issues
- Maintain service level metrics (SLAs) for response time and resolution efficiency
- Contribute to knowledge base articles and process improvements
- Participate in monthly virtual training sessions to enhance technical skills
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficient with CRM software (Salesforce preferred) and ticketing systems
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet connection and ergonomic home office setup
- Strong time management skills for autonomous night shift work
- Must be available to work 40 hours/week on a rotating night schedule