Job Description
Join our elite remote team as a Night Shift Customer Support Specialist and transform your career from the comfort of your Oklahoma City home. At Apex Solutions Inc., we're revolutionizing customer service with cutting-edge technology and a team-first culture. Enjoy competitive pay, comprehensive benefits, and flexible scheduling designed for night owls. You'll be part of a supportive 24/7 operations team dedicated to excellence. If you thrive in dynamic environments and want to make a real impact, this is your opportunity to shine.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM CT)
- Resolve technical issues and product inquiries using CRM systems and knowledge bases
- Document cases meticulously in Salesforce and escalate complex issues appropriately
- Collaborate with global teams to ensure consistent service quality across time zones
- Meet/exceed performance metrics including CSAT, resolution time, and first-contact resolution
- Participate in ongoing training to master new products and processes
- Maintain strict confidentiality and compliance with data security protocols
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to troubleshoot hardware/software issues independently
- Exceptional written and verbal communication skills
- Reliable high-speed internet and dedicated home office space
- Comfortable working night shifts and adapting to flexible schedules
- Proficiency with Microsoft Office and CRM platforms (Salesforce preferred)
- Strong problem-solving skills with attention to detail
- Ability to work independently while collaborating effectively in a remote team