Job Description
Are you a night owl looking for a high-impact role in a thriving tech environment? Apex Tech Solutions is urgently hiring! We are seeking a dedicated Night Shift Customer Support Specialist to join our Columbus team. This is your chance to work in a quiet, high-performance environment while enjoying competitive pay and excellent benefits.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations through the night. If you have a passion for problem-solving and a desire to help others, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve complex technical issues for clients via phone, email, and chat.
- Customer Communication: Deliver exceptional service by clearly explaining technical solutions to non-technical users.
- System Documentation: Accurately document all support tickets, interactions, and resolutions in our CRM system.
- Ticket Escalation: Identify and route complex technical issues to senior engineers or specialized teams.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance overall team efficiency.
- Availability: Adhere strictly to the night shift schedule (10:00 PM - 6:00 AM EST).
Qualifications
- Experience: Previous experience in customer support or technical helpdesk roles is preferred.
- Technical Skills: Strong computer literacy with the ability to learn new software quickly.
- Availability: Must be available to work full-time night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a calm, professional demeanor.
- Education: High school diploma or equivalent required.
- Problem Solving: Ability to think critically and troubleshoot under pressure.