Job Description
Are you looking for a high-impact opportunity in Buffalo, NY?
Join Buffalo Tech Corp as our Night Shift Support Specialist. We are seeking a dedicated and detail-oriented individual to manage our critical support operations during the evening hours. In this role, you will be the bridge between our clients and our technical solutions, ensuring seamless operations when the rest of the world sleeps.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Enjoy the peace of mind that comes with predictable night shifts.
- Modern Environment: Work with cutting-edge technology in a supportive, professional setting.
Don't let this chance to advance your career slip away. Apply today and secure your spot in our elite support team!
Responsibilities
- Resolve complex technical issues and customer inquiries via phone, email, and live chat during night shifts.
- Manage and prioritize a high volume of support tickets within established Service Level Agreements (SLAs).
- Document detailed case notes and update customer databases to ensure accurate record-keeping.
- Collaborate with the day-shift team to ensure seamless handover of ongoing escalations.
- Monitor system performance and alert the technical team to any anomalies or outages.
- Provide clear, empathetic, and concise communication to ensure high customer satisfaction scores.
Qualifications
- Minimum of 1 year of experience in customer support or technical helpdesk roles.
- Strong proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent written and verbal communication skills with a focus on tone and professionalism.
- Ability to work independently and problem-solve without immediate supervision.
- Reliable transportation and availability to work night shifts (e.g., 10:00 PM - 6:00 AM).
- High school diploma or equivalent required; Associate’s degree or technical certification preferred.