Job Description
We are looking for a motivated Remote Technical Support Specialist to join our award-winning team based in the Charlotte, NC area. If you are searching for a flexible Work From Home position with a Weekend Shift schedule, we have the perfect opportunity for you.
Our company is expanding and is currently hiring immediately. We pride ourselves on providing top-tier customer service and offer a competitive pay rate. Best of all, we provide all the necessary equipment directly to your home office, so you can start working right away without any upfront costs.
Join a company that values your time and talent.
Responsibilities
- Provide professional technical assistance to customers via phone, email, and chat regarding hardware and software troubleshooting.
- Diagnose and resolve technical issues efficiently to ensure high customer satisfaction scores.
- Document all interactions, resolutions, and technical data accurately in the internal CRM system.
- Guide customers through step-by-step solutions for connectivity and account issues.
- Maintain a professional and patient demeanor, especially during high-volume periods.
- Collaborate with the onsite support team to ensure seamless weekend coverage.
- Stay updated on the latest product features and technical procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Must be available to work weekends (Saturday and Sunday) on a full-time or part-time basis.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Strong problem-solving skills with the ability to think on your feet.
- Must be a US citizen or legal resident authorized to work in the United States.