Job Description
Are you a night owl looking for a rewarding career in Austin, TX? Apex Support Services is seeking a dedicated Night Shift Customer Support Specialist to join our elite support team. We pride ourselves on providing top-tier service to our clients, and we need a resilient team member to keep the momentum going during the late hours.
In this role, you will handle incoming inquiries, troubleshoot technical issues, and ensure customer satisfaction through clear and empathetic communication. We offer a competitive salary, flexible hours, and a comprehensive benefits package designed for your well-being.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during night shifts.
- Diagnose and resolve technical issues and account inquiries efficiently.
- Maintain accurate and up-to-date records in our CRM and ticketing systems.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Identify opportunities to improve support processes and customer experience.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support, technical support, or help desk roles.
- Strong computer literacy and ability to learn new software quickly.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night hours.
- Must be willing to work flexible night shift schedules.