Job Description
Join Coastal Tech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical and customer support during evening hours while our team rests. This role offers flexible scheduling, competitive compensation, and the opportunity to work with cutting-edge technology in a collaborative environment. If you thrive in nighttime settings and enjoy solving complex problems, apply today to join our dynamic support team!
Responsibilities
- Provide remote technical support for software, hardware, and network issues during night shift hours
- Monitor and respond to customer inquiries via chat, email, and phone with exceptional service
- Document support tickets accurately in CRM systems for seamless team handovers
- Collaborate with global teams to resolve escalated issues and maintain service continuity
- Conduct routine system checks and maintenance to ensure optimal performance
- Train and mentor new support staff during shift transitions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in technical support or customer service role
- Proficiency with Windows/macOS, networking basics, and remote desktop tools
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night hours
- Strong problem-solving skills and calm demeanor under pressure
- Availability to work flexible schedule including weekends and holidays